Frequently Asked Questions

Everything you need to know about SIA Lifestyle, from how discounts work to how the network is run. If you can't find what you're looking for, you can reach us at [email protected].

For Members For Businesses

For Members

How SIA Lifestyle works, who can access it, and what to do if you have a question about a specific product or discount. If you’re not yet an SIA member, membership is free and you can sign up at spinal.co.uk.

SIA Lifestyle is a benefits and discounts network built specifically for the spinal cord injury (SCI) community. It brings together a range of carefully selected businesses offering exclusive discounts and offers to SIA members – covering everything from products and equipment to services that can make everyday life a little easier.

SIA Lifestyle operates through SIA Enterprises Limited, SIA’s trading subsidiary, which exists to generate income that supports SIA’s charitable work. Every business within the SIA Lifestyle network has a formal agreement in place, and contributions made through those arrangements go towards supporting SIA’s vital services for people living with spinal cord injury. SIA Lifestyle is here to benefit you, and the income it generates helps SIA be there for the SCI community.

SIA Lifestyle discounts are available to SIA members. If you’re not already a member of SIA, you can join for free at https://www.spinal.co.uk/get-involved/sign-up/

Each business in the SIA Lifestyle network has its own redemption process – some offer a discount code, some ask you to mention SIA when you get in touch, others have a dedicated link or contact number. The specific details for each are listed on the relevant product or service page. If you’re unsure, you’re always welcome to contact the business directly to ask about the SIA Lifestyle discount before you commit to anything.

Yes. Businesses don’t simply sign up and appear in the network. Each one goes through a process before anything is agreed or launched, and a formal written agreement is in place with every business before their listing goes live. SIA Lifestyle is committed to only featuring businesses that are relevant and useful to the SCI community.

No. Accessing and using the discounts available through SIA Lifestyle is free for SIA members. You simply pay whatever the agreed discounted price is for the product or service you’re purchasing.

The network covers a broad range of categories relevant to life with a spinal cord injury – from mobility and equipment to health, wellbeing, travel, home adaptations and more. The network is growing, so it’s worth checking back regularly for new additions.

For questions about a specific listing, the best first step is to check the product or service page on SIA Lifestyle for the relevant details. If your question is about the discount itself, you’re welcome to contact that business directly. For anything else about SIA Lifestyle more generally, you can get in touch with us directly at [email protected].

Not at all. SIA Lifestyle is separate from SIA’s direct support services. If you need support, advice or information about living with a spinal cord injury, SIA’s freephone support line is available on 0800 980 0501, and you can find out more about the full range of SIA support at spinal.co.uk.

For Businesses

How the arrangement works, what being part of the SIA Lifestyle network involves, and how to express an interest in joining. If you’re looking for other ways to support SIA, you’ll find those here too.

SIA Lifestyle is a member benefits and discounts network created for the spinal cord injury (SCI) community, operating as part of SIA’s wider trading structure. It connects SIA members with businesses whose products and services are genuinely relevant to life with a spinal cord injury – and gives those businesses a meaningful, purposeful route to reaching this community.

SIA Lifestyle, operated through SIA Enterprises Limited, SIA’s trading subsidiary, works under a commercial participator model in line with the Charities Act 1992. Before any business is listed in the network, or any promotion goes live, a formal written agreement is signed by both parties. This sets out the agreed contribution, either a fixed fee or a percentage of each sale or installation, that is made to support SIA’s charitable work. Nothing is launched without that agreement in place.

This means that when customers purchase through the SIA Lifestyle network, they can be confident that the arrangement has been properly agreed and that a defined contribution is being made to SIA as a result.

A commercial participator is a business that, in the course of its own trading, makes a contribution to a charity as part of a promotional arrangement. Section 58 of the Charities Act 1992 sets out the definition: in straightforward terms, your business sells a product or service, and an agreed amount from each sale or installation goes to SIA. This requires a formal written agreement between the business and SIA Enterprises Limited, SIA’s trading subsidiary. SIA handles this process, so everything is properly set up before anything is promoted or sold.

Contributions made through SIA Lifestyle agreements go towards supporting SIA’s charitable work – funding the services that help people living with spinal cord injury live fulfilled lives. These include SIA’s freephone support line, specialist counselling, clinical support, and advocacy services, among others.

Beyond the satisfaction of supporting a cause that matters, businesses in the SIA Lifestyle network get direct access to a highly engaged, loyal community of SIA members. You’ll be listed on the SIA Lifestyle platform with details of your offer, and your involvement demonstrates a real commitment to the SCI community rather than just a logo on a webpage.

Yes. We take care over which businesses join the network – not every enquiry will be a good fit, and that’s intentional. We want the network to remain useful and relevant to SIA members, so we’ll have a conversation before anything moves forward. If it’s the right match, we’ll work with you to get the agreement in place and your listing live.

Link to contact form.

SIA Lifestyle is one way for businesses to support the SCI community, but it isn’t the only one. SIA has a number of ways for businesses to get involved directly, including Charity of the Year partnerships, employee fundraising, event sponsorship, and the Trusted Partner and Business Member programmes – the latter being particularly suited to businesses that can offer specialist knowledge, advice or services to people living with spinal cord injury. To find out more, visit spinal.co.uk/corporate-fundraising or get in touch with SIA’s partnerships team at [email protected].

SIA also runs an exciting and varied calendar of events throughout the year, from black tie fundraising balls and a prestigious annual conference to overseas cycle rides, triathlons, and adventure challenges. Sponsorship opportunities are available across a number of these events, offering visibility alongside a cause that matters. You can view the full events calendar at spinal.co.uk/get-involved/all-events, or contact SIA’s events team at [email protected] to find out more about sponsorship.

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